At Beberly, we strive to ensure that you are satisfied with our services. However, if you are not satisfied with your purchase, this Refund Policy outlines the terms and conditions under which refunds may be granted.
1. Subscription-Based Services
Our language learning platform operates on a subscription model, offering access to courses and materials. Refunds for subscriptions will be handled under the following conditions:
1.1 Free Trial Period
- If you are on a free trial, you will not be charged until the trial period ends.
- You may cancel at any time during the trial to avoid charges. Once the trial ends and payment is processed, the subscription is non-refundable.
1.2 Refunds for Subscriptions
- No refunds will be issued for subscription payments once the subscription has started, except as required by law.
- If you experience technical issues or problems with our service, please contact us at info@beberly.com, and we will do our best to resolve the issue.
- Subscriptions can be cancelled at any time, and you will retain access to the services until the end of the current billing cycle.
2. One-Time Purchases (Courses, Materials, etc.)
For non-subscription purchases such as individual courses, the following refund policies apply:
2.1 Eligibility for Refund
- You may request a refund for a one-time purchase within 7 days of purchase if you have not accessed more than 20% of the course content.
- To request a refund, contact info@beberly.com with your purchase details.
2.2 Ineligible for Refund
- If you have accessed more than 20% of the course content or materials, refunds will not be granted.
- Refunds will not be provided for promotional items, discount offers, or bundled packages.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at info@beberly.com with your order details, including the purchase date and the reason for the refund.
- Our team will review your request and process it within 5-7 business days if it meets the eligibility criteria.
4. Refund Processing
Approved refunds will be processed via the original payment method used at the time of purchase. Refunds may take 7-10 business days to appear on your account, depending on your bank or payment provider.
5. Changes to the Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us at:
- Email: info@beberly.com
- Phone: +212710119815
- Address: 128 City Road, London, EC1V 2NX, UNITED KINGDOM